Starlink has been great for nearly a year. Couple days ago it went offline at 2:00 p.m. and now it continuously cycles online offline online offline. Customer service, I am not even sure if they exist and if they do I am certainly not feeling the Elon love. Very frustrating. I don't know if it's the service or if my equipment failed. I have rebooted, reset, stowed, triple checked connections, no change. We pay a premium for equipment and monthly service but yet get no support. Figures, the day my plan rate is increased to $150, this happens
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Yes, issue resolved. Starlink replaced the router first, no joy. Then they replaced the entire system one week out of warranty …. I assume that this was because I have been having a problem for the month prior. New Starlink resolved the issue, but wound up with a 50 foot cable as opposed to the 75 that came with my original V2. Wi-Fi range of the new system was not as good due to the shorter cable, but I was so happy it was working that I purchased an extender and a network port adapter. Range did not improve when the extender is located in the required room however, I was pleased to find that the network port adapter can plug into the extender and give a hardwired port, rather than in line between dish and router. Not sure how many people are aware of this.
So frustrating, we have been without internet for one week, luckily we were out of town for several of those days.
We are communicating with Starlink, they requested images. We had our installation company come back and troubleshoot, he said that it would stow but not calibrate. We went out and added a Hotspot on our Verizon account in order to get into my desktop files.
I’m waiting to hear back from Starlink after they’ve had a chance to view the photos I uploaded. We are hoping it is a one off at this point.
Thank you for responding!
So frustrating, right? I bought a new kit. Problem solved. Still waiting to hear back from support 30 plus days later
No. It's been 30 plus days, I quit counting. But I did order a new Starlink kit and am back online. First I tried the cable and the router, it's the dish. I can't wait around for their nonsense and it's the only option I have. Pained me more than you can imagine.
How did you get the problem resolved?
The exact same thing happened to me. Over 30 days speed slowly decreased, but was still bearable then over two weeks it started going off-line at 3 PM for 12 hours a day and then back on again. Now it doesn’t work at all goes off-line online steadily, and if it ever stops for any short period of time, the slightest amount of data sent such as a Speedtest causes it to go off-line again. Anyone have any clues at all? I’ve done everything that can possibly be done testing checking, etc..