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Can't run advanced speed test

I can run the initial speed test just fine, but when I try to run the advanced speed test, all I get is a 'Router couldn't complete request' message.

4 comments

4 Comments

Jhon Liam

Jan 29

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Rick Davis

May 06, 2023

I have the same problem

James V

May 06, 2023

Replying to

Starlink Support FINALLY got back to me on my problem request - after an entire week and after closing my ticket without even posting a reply to me. So I had to reopen it and ask why I hadn't received an answer. They got back to me in a couple of hours. Really NOT happy with the lack of support they provide.

Anyway Rick, all I had to do was delete the app and reinstall it. It works just fine now. Don't know why I didn't think of that before. duh...🤤

Hope it works for you too.

Rick Davis

May 06, 2023

Replying to

Thanks James. Reinstalled the app and now everything seems fine. Thanks again.

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Can't run advanced speed test

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