Hi everyone - first post
I have a prob: I am unable to remove the cable that's attached to the disk - for some reason it's stuck in the sleeve. I also think it's a bad connection at this point (not quite flush) hence no internet.
I've tried pushing it in further and then trying to get it out - nothing works (eg like pressing your thumb on it and trying to slide it out). I've even tried bull nose pliers and eventually wrapped the cable around my arm and tried yanking it!
I've submitted a ticket with Starlink support via the app, but nothing from them in 48 hours (is that normal)
So if anyone can help with this, very much appreciated - I don't mind damaging the cable, if only to remove it, and then buying a new one
Here's a pic:
Cheers
Colin
(New Starlink owner in Australia)
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My 2nd dish has now showed up and it's all working fine. Like someone mentioned, it looks like that cable is glued in (no idea why - the previous model had a fixed attachment and then they changed it to a plug in... but glued it in to make it fixed. GF). What's annoying is that the instruction video tells you to make sure the connection is flush with the sleeve, and (refer to photo) that's not what I would call flush, hence me trying to pull it out and reinsert it. Anyway, best advice: don't touch it!
I have the same issue. I cannot for the life of me get the cable out of the dish. This is the second dish with the same issue. Starlink sent me a new one when I raised a support ticket without any questions. No 2 turns up and suprise! I can't unplug the cable. Super frustrating and clearly crap design. I realise these things have to seal well for weather etc but they also need to be able to unplug so you can run the cable through the wall. Question is have I just been unlucky to have get 2 duds in a row or are others having the same issue?
Yes, it appears to be a known problem. Good news is that Starlink are replacing the whole unit and should be with me in a few days. I'm going to be very careful on the cable to dish connection this time. This guy reckons he's figured out how to do it properly: https://www.youtube.com/watch?v=0C8gUy47q2M
Had this exact issue. Bloody thing was glued in and we had to yank on it with a claw hammer to break it free. So stupid.