Hi all, I have a Gen2 star link and have just started developing issues. Purchased and installed in August it has worked flawlessly.
A couple of weeks ago in late November we lost connection of all of our devices, 8 in total. This includes thermostats, cameras, thermometers, and lighting. We went up to our cottage which is 3 1/2 hours away, rebooted the Starlink router and everything rebooted. We were advised to install an UPS, so there would be no Hydro interruptions and this has been completed.
We left the cottage on Monday and on Tuesday we lost control of everything again. Zero devices connected but the Starlink shows online on the app. do have the adapter to plug-in a mesh system, which is hardwired for a building about 70 feet away but not in use in the winter.
We had friends go in and reboot the starlink router but nothing connected.
Does anyone have a suggestion on what to try next to keep this from happening on a regular basis. TIA
You’re welcome Hmm so visibility is mostly ok.. Have you checked the cable connection at the dish itself? I know the 2nd gen proprietary connections can be hit or miss especially at the dish where it slides into the arm. Make sure you have the most up to date version of the Starlink app, once you have done that you go into “settings” and “advanced” then on the far bottom left you should see a button saying “reboot Wi-Fi”
Hi John, Sorry to hear you are having issues. You can remotely access your system from anywhere if you go into the app under “settings” then “advanced” you can either reboot the Wi-Fi or reboot the Starlink dish without having to drive to the cottage. I have seen the app glitch and say online when it truly isn’t, in a case like that you can also run a speed test remotely to see if you are getting any action. As far as a permanent fix I would get in contact with a Starlink rep and see about a replacement router if the issue persists. They are mass produced and not without there glitches.. it sounds like it could be a hardware issue. One last thing to check is “visibility” in your app to make sure there haven’t been any recent obstructions as the Dishy can move and may be pointing in a different direction on your roof.