I ordered Starlink for a second, rural property. I received the hardware at my urban residence, set it up there to test it and all was fine.
I am not having as much luck now that I’ve brought it to the rural location. There are definitely more trees, but an open area not dissimilar to where I tried it in town. Even tried it on the roof… nada.
I have reset to factory more than once and tried many reboots and still nothing. The app usually says it’s OFFLINE and sometimes says “STARLINK disconnected”…
I understand the “dishy” should have complete unobstructed view of the sky - not possible here - but I’ve read it’s most important that it’s view to the north is open.
Last few resets the dish doesn’t even seem to go thru the orientation phase, even though it says “Searching”..
I’ve been billed for 2 months already and have yet to get it working! Any assistance would be appreciated.. thanks!
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Update: I finally received a reply to my ticket from Starlink support, a week after initial submission. I had already deduced that the app threw me a curve and there really wasn’t anywhere on my roof or my property that was going to work - too many trees / obstructions.
I subsequently mentioned that I have a cottage neighbour (on another lake, actually) that is interested in taking over my system/account and with only another week before my next billing cycle kicks in, asked how can we proceed with a transfer.
After reminding them of my question they quickly replied with the process:
- provide them with the new email and service address (and it cannot be associated with an [existing] Starlink account.)
- the new owner will need the existing account number.
- Starlink has no involvement in the selling of the hardware (dish, etc)
Coincidentally, Bell Canada is now (finally) offering a wireless service that will work at our location - the tech came today and confirmed this, but because of the local power outage due to the crazy storm that rampaged thru the region, we will have to wait a couple weeks or so do installation.
No complaints though, as many others are experiencing serious challenges compared to our minor inconvenience. Friends have had to move in with us temporarily, along with the contents of their freezer. They lost power, their garage, and their vehicle to a fallen tree!
Be thankful for what you have and what you can share! 😊
Sounds great Andy! Their app can definitely be finicky. Double check that the Starlink app is up to date and on the latest version, that can make a difference in the functionality and accuracy. Hopefully that does the trick. No problem at all!
Hi Andy,
Welcome to the community! We have seen this issue quite a few times. Take a quick read through this blog post (especially the first half) https://www.starlinkcommunityforums.com/post/starlink-has-arrived-now-it-won-t-work
This may help you out with your connectivity issue. If that doesn’t answer your question just reply in this thread and I would be happy to try and help you out further.