I am currently out of country and am using cameras to watch my home and shop via wifi. The power flickered a number of times in our community and my Starlink seemed to have factory reset. It has been reset, but it no longer connects to my cameras. My neighbor (who also has the Starlink app using my credentials) is connected to our Starlink wifi on her phone, and can click on Networks to see that her phone is on the Network, but the cameras sometimes show up, then disappear on the Networks screen. (I cannot see anything in Networks as it is greyed out on my app.) I've read that it may be a frequency issue with the , and that the frequency can be split 2.4 and 5 ghz, but that option does not show up in Settings on my app... any suggestions why, or what can I do to fix this issue?
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Thanks. We finally got it to work. I am sure the Starlink support people did something remotely that allowed me to have access to all functions on the app. I had uninstalled and reinstalled the app early on when the issue began, but support suggested I do that again. I did, and still nothing so I sent in another Request for help. But a few hours later suddenly I had full access to all permissions including the "Switch Frequency" which was the problem...
I'd ditch the Starlink router in favor of much better solutions, especially mesh. Use the jumper ethernet cable that connects to the power supply and feed your router direct. Cameras are typically 2.4ghz, so you need to turn the 5 ghz off at the router while you link them into your network. My system is the HP dishy direct to Eero gateway router. Cameras are mixed Eufy Base Station and wifi direct. All work well.