So last Thursday I received an email stating this: It appears that your Starlink is located far from your account's registered service address. You will be unable to receive service outside of your designated coverage area starting tomorrow, June 3, 2022. To maintain service, you can enable the Portability feature to use Starlink at both your current location and at your registered service address. You may also update your service address to your current location if there is capacity. Although my dish is at the registered address I thought I would add portability to stop from loosing the service, I also updated my service address using Google plus code to be more specific. I still lost my service and now have either an Unexpected location warning or a disconnected warning. I tried stowing and unstowing also tried factory reset and still nothing. I opened multiple support tickets and haven't heard anything back. Does anyone have any ideas what I'm doing wrong or could try?
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Thank you for the link.
Hello. That this is a very strange message. By the way, the other day, when I visited the website of the https://gainswave.com/ clinic, I received a message that this website cannot be opened from my country. I am in Ukraine and I use starlink.
I need help am having the same issue with my starlink unexpected Location ,have tried everything still is not working I need directions on what to do please
So last Thursday I received an email stating this: It appears that your Starlink is located far from your account's registered service ...To enable access, you must be logged in to your Starlink account. You can log in by pressing love language test the user icon in the upper left corner of the main screen of the app. Once logged in, from the main screen, select SETTINGS, then select ADVANCED, then select DEBUG DATA.The Standard Starlink is designed for portable use at any destination where Starlink has active coverage. With an easy setup and break down, Starlink delivers high-speed, low-latency internet access within minutes, and packs up quickly when it's time to move to your next destination.
Why does my account say false address. My address is correct and 3 months ago we paid the $99 and no email stating when we will get it and I'm forever getting errors on the app and it's updated. Is there a number to call??
Hello Jesse, welcome to the community! We have seen a very similar issues a couple of times. The first one the portability wasn’t activating where they were located. They thought they activated it, but because the Starlink system had no service (disconnected) where they were, it never activated correctly. Once we brought the Dishy into an area with reception and re-activated the portability it then worked fine out in their other area when they brought it back. Another time we got the same message as you did about it “not being in the correct service area…”this one was more difficult to get back online, we did the same steps as what you did with resetting the router and stowing the Dishy. I knew that the system worked fine the day before and we had a clear line of sight. Confused, we tried many things, including factory resetting. This system was being used without portability at first(and it still worked before this). So we activated the portability function figuring it would fix it. It took an hour with a couple more soft reboots of both the Dishy and Router as well as activating and deactivating the portability function and it came online. This is still a bit of a head scratcher, I'm not sure what the fix exactly was as we did so many things…but the common denominator between them is the portability function not working correctly at first. It seems like it is very finicky on how it is activated. Hope this helps.