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Starlink Lunc in Bangladesh. Now its Trial in bangladesh. So How is it ?
Red light stays on our router
Hi. I have just installed the latest Starlink. My Windows PC loves it. But the wife has an Apple Ipad v6. I noted the SSID. Selected it entered the Password. All was OK for a few hours. Now it will not connect to the network stating that the name the SSID name is hidden. If it wa hidden how did I see it amongst other Networks we could see, I checked Starlink router, that does not indicate the name is hidden. On her other Ipad, it sees the SSID, I enter the correct password which it does not accept. Both of her ipdas worked 100% against a very weak Internet that I previously used. HELP please.
Hello. I recently purchased Starlink kit with a mobile account in Canada. I was not able to set the hardware up in Canada so did not activate my account. I now have to transport my Starlink to the DR. Should i activate my account in Canada or is it ok just to activate in the DR?
Looking to purchase for my camper. Need to know if I can use the equipment in my home when its not on my camper. Can I cancel anytime?
Hi, I am new to Starlink, had mine for a year. Can stream on my tv fine. my SSID shows up on everything but the TV box I got (IPTV/OTT V605 S Box Media player). On it the Bssid shows up and I do not know why. I have tried signing on with my password and it will not work. I have reset the Starlink wifi many times. I can see the neigbours ssid but only the bssid for mine. I hope you can help THANK YOU JOY
i have a business account and we are planning on adding more locations.
is there a limit to the amount of locations that can be added to a business account ?
Does anyone know if starlink responds to tickets on the weekend
I'm try to find out the status of our dish delivery, does anyone have any ideas where I can get that info? I put in an order last December and was hoping to get our dish in June but we haven't seen anything yet.
Help. Couldn't activate second Starlink Router so we asked our son to help. In no time at all he changed the password and user name, [ I think ] . I see three updates in my email that says updated but doesn't tell me what they were change to. Tried using my original password to put our printer on line and it says wrong password. How do I get back to where I started with the Username and passwords we want.
Update
Amazingly I found a local, only an hour and half away, installer who is a determined fellow and I highly recommend for northern WI. He took pictures of my installation and said it was the most creative he had ever seen. Really ?, who wraps the junction in plastic wrap and keeps in a tool box, mostly closed supported by a chair on a slope area with the router in two plastic bags tied to a bench for weather protection.?Powered from a 50 ft extension line.
I learned that the magic length number is 300 + some feet, maybe 320 ,. He spliced the line from the dish, which was relocated to the roof. The roof pitch is 11, so every 11 inches it rises 11 inches, a young mans game as I am past the ability to climb that one. He indicated there could be snow challenges but if that happens there is no way to address in winter.
He was also a EERO dealer as well as Sonos and solved all of my network needs. We did replace the main Eero conection unit. I have 5 serving the property.
The new line was also used to lengthen the router line. The wire is UV resistant and I believe a better grade than the original.
All is good and we are in testing mode. The dish had only 5 seconds of interrruption in the first half hour compared to the past which was close to 2 minutes. There is still obstructions from trees but the range has been expanded from the impact of being on a dock and being blocked by trees on the land side.
If there are more problems I will let you know. I did check out the great comments from Media Services and their utube videos. I liked his unit to shoot across long distances.
Anyone facing WI challenges and want the contact name of the installer let me know.
Enjoy the summer.
Norm
I bought the mesh system with 3 nodes on line from Walmart. I believe the name was Deo or somf thing like that.
Kelly, I have a Gen2 rectangle dish. I need to do something like your diagram, but from a dam, not from a dock. But, I can also put the router under a shed. The Gen2 doesn't have the separate power pack. I have the ethernet adapter. I am thinking of running Cat 6 from there about 170 feet to the house. So, I gather that I will have to disable the Starlink wifi and run the ethernet to a switch and wifi router in the house. Is that the case and will this setup work?
Also, I am uncomfortable leaving the cable from the dish to the router just laying on the ground, exposed to varmints, mowers, and all kinds of attacks. Starlink FAQ says that its cable is not designed for burying. Are others using conduit, or just leaving it exposed? Thanks.
My office and home are in two separate buildings about 200 feet apart through 2 concrete block walls. I installed a mesh system in both buildings and have been communicating with each other. The result is that I have starlink in both buildings at 150 to200 down.
Great, thanks for letting me know...
May 13 update
What I have learned.
Putting a power booster on the line to the router or on the second line from the router ( was looking to connect to my erro system) Failed.
I used the beta app in the Starlink app to test reception and the best reception came in with the provided parts. In essence it can not be pushed beyond its original design.
As a stand alone small area provider it works super. High speeds etc.
Trying to tie it into a network or expand the coverage have failed.
It appears I might be getting better hand off between satellites. Maybe the recent launches
I suspect the coverage area of the router changes during the day for tonight I was able to connect in my office which has not worked previously. I was setting up a hotspot with my phone and the computer auto connected to starlink and the work vpn. Amazing. Might be I am the only one home now.
Love to see a whole house solution and improved satellite handoff, we will see when the leaves open for spring on the trees.
At this point I am stopping my efforts to improve the coverage. I am out of ideas.
Will continue to monitor the forum. Hope this helps others
new to the site, should get my dish this week. is it ok to bury the cable without protection? or should i put it in PVC?
Just thought I give an update on the system.
Good news is the satellite is working, I have a temporary cable running from the junction box to the router which is propped against a high level window against the house. The router line is run attached to tree limbs from a shed. Naturally a storm came and two limbs fell on the line yanking the router to the ground which was then buried in snow storm. The router is well made.
In this time gap I obtained a new error connection box and connected to the router. The unit shows on the app but is non functional. I am guessing the line is too long to power the erro. The prior erro no longer works. I am guessing the failure was likely in the router or possible the longer line I used to get it into the house. That is a to be determined.
Next Steps - Any thoughts?
The new erro was tested off site and set to bridge before installation. There are postings stating that moving it to bridge mode deactivates setting up a network. Anyone with experience ? I will reach out to erro as well.
The system has sensitivity to changing cable distances between units. A possible power enhancer, if one existed might boost the signal strength, anyone seen or tired one?
Once the snow melts, I will re-run the lines and try and make a direct shot to the house or as close as I can get using the original equipment. That likely means all parts will have to be outside. Protecting them is a TBD
If starlink puts out a network system as an add on, that would be a game changer. There were some posts that one was in development.
I do run an erro system at another location and it is a great product. It is almost plug and play.
Welcome any comments or sharing of thoughts.
Thanks
Thanks, the article helped. I am taking the erro to another location I will independently test it as a stand alone and as a bridge. I will let you know what happens.
Thanks for the continual support.
Hey Norm sorry for the late reply, thank you for your write up. I found an article on the Erro systems that might be of some help.
https://support.eero.com/hc/en-us/articles/207621056-How-do-I-set-up-my-eero-if-I-want-to-keep-my-existing-router-
Partial success.... online but no mesh network.
Attached a new cat8, 100 ft. wire from the junction box of the satellite/ router lines in an outside shed location. My dish is on a dock in a frozen lake. Get best reception there. After both connected, verified with iphone starlink app, and with iphone game app that it was working. Takes awhile for the router light to stop blinking white and go solid white, which signals an active line.
Had to order on amazon no one local had higher than a cat 5 or 6. Thanks to the poster to this forum who did the diagram of his lake location satellite.We can help each other....he used 100ft of cat 8 which appears to exceed the recommendation distance by Starlink which you might need to know at some point.
Side note - Not all cat 8 is good so you have to be careful and read the reviews. Amazon prices were competitive.
Next was getting the new cable up the the house with the 100ft. Ran the line, tied to tree branches as the snow drifts made this a challenge. Just hope some large mammal does not run into it.
ERRO Mesh Network interface attempt.... the router initially was sitting by a glass door outside. Ran a cat 6 between the router and the error box....not working. Next directly connected the mesh box bypassing the starlink router as mentioned in the forums, not working.... Might try another day with a Cat 8....
Put the starlink router into a plastic bag and boxed in with two by fours and set on a furniture ledge propped against the house and outside a window. This will give it some weather protection. Getting it off the deck improved the service distance, but it does not cover the area of the erro mesh network. It forced us to centralize into rooms closest to the router. It is a temporary work around but for daily office work it is not good over an extend time, who wants to be a the kitchen table all day long?
I noted the starlink is working on a mesh network product. If anyone finds an erro solution let me know.
No real idea what started this chaos. I will get a cat 8 line and try to connect, that will say if it was a line failure issue or if it is a network conflict between starlink and erro. I suspect a conflict. It did give me an opportunity work outside in sub temperatures, often without gloves.....
Hope this helps someone else.
Love the graphic, thanks.
I will make some changes and see if I can get this fixed. Will update.
You should in theory be able to hook up the EERO in place of the Starlink router but this seems to be causing your some of your issues.
Hey Norm, Gen 1 is the round dish and Gen 2 is the rectangular dish. I believe your on the first Gen system from what you've been describing. If that is the case then you will be able to jump the Starlink router and place it in your house. I'll put together a quick diagram for you to show you how this is done this way you get the Starlink router right inside the house. there are some alternative other then this, we've actually ran a extended cable to our Dishy from the power pack using a Cat6/5 Grounding box, check out our video for more info. The most important thing here is to make sure the power pack has good ventilation because it is working harder to push the current through the longer lines.
Restart did not work and re-reading the online material, one suggestion was to by pass the star link router and connect directly into the mesh system. When that was performed the light for the line went out on the electrical connection point where the rounter and satellite connect to power.
Gen two appears to be the commercial system which 5times more expensive than the generation 1. Unless I am missing something.
I will keep trying to re-configure the erro mesh.
The last choice is moving the router out of the shed, attach to a tree/ladder and point towards the house. Need to keep it out of the snow and waterproof with plastic bags. My assumptions the router is not weather proof and I will need a longer extension line to supply power to the router.The existing lines will have to be dug out of 2-3 feet of snow to be moved for this configuration. Hopefully none in ice. Likely not be able to supply the whole house, just the part facing the router.
Hope this works, figures crossed for you:)
30-40 ft
Was working on your first suggestion to disable the DHCP, which i switched to bridge mode. System is re-starting... thanks for staying with this today, I would not of know the next options. As you suggested, ramp slowly.
Quick question, how long is the cable that feeds into the house?
I haven’t worked with an Eero system, but we have set-up multiple other kinds of routers. First off it depends on what Starlink generation you have as to how you set this up. The goal is to not be using two routers as this will create havoc and misconceptions in your network. You need to disable the DHCP protocol on the Eero system if your using it behind the Starlink so it doesn’t assign names to devices in the home. If your using a 2nd gen system then then select to by pass the Starlink Router, Then you will only be able to use the Eero for your WIFI but it won’t be affected by the Starlink router. These are just some thoughts, it very well could be something else, so take this lightly and make sure to do the easiest stuff first and work your way up…
Update on the lost connection. The dish sits on a dock with unobstructed views, the cable runs to a shed where the router is that has a grounded circuit. A cable is connected to the router that connects a line to the house erro system.
So on the third trip out in sub temps, I was able to get the satellite to connect to the router to then connect to my iphone. I disconnected the router and satellite connection, the joiner box lights up like before saying it recognizing the dish. Waited about 10 minutes,, then connected to the router..... Its alive!!! My iphone is connected. Next lets get it to the house.
I connected the router to the cable that runs to the house erro system. I saw on the star link app that attempt to connect and a very brief message, that quickly appeared and disappeared saying to not use another router. Then it no longer attempted to connect again. I could not replicate it again.....
Had to go back inside too cold. SO the problem is the router interface with erro. Any insights?
Yikes, sounds like you might be surrounded by trees, or something blocking your signals seeing as you had to find what we like to call the sweet spot. Well I hope you get it figured out quickly. Let us know what comes of it:)
Thanks, I had to relocate this 3 times to get it to work and once completed has been flawless. This random shut down drives me nuts as I am work dependent on the internet and like working from the middle of nowhere. On my iphone now... Thanks
Fine this am, no satellite this pm. Checked all connections, did the on and off solution, pressed the reset button on the router. Our starlink router connects into an erro network which is working. Since the cables are buried under 2-3 ft of snow, very unlikely any damage to them. Power to router and system on. Satellite resets if power is shut off and on. Systems appears operationally. Wonder if this is a Russian attack on satellites???
Your most welcome, please let us know how you get this resolved. You can send a ticket in super easy on the upper right side of the app. I love to ask the Starlink team questions on these things and there fairly quick to respond:)
I believe it is 2nd Gen. No, I have not submitted a ticket. I think I will do one or two more reboots and see if that helps. Thank you so much for your replies. I really appreciate it. :)
I see, and that is the same version as mine exactly. i also have the option to remote troubleshoot on mine which is missing from yours. Do you know if your system is 1st or 2nd Gen? have you submitted a ticket to Starlink?
Hmmm. I don't even have that option.
if you go into advanced settings on your app then you could reboot just the WIFI.
That was my first thought, too. But, I am definitely connected to the Starlink network, and I am even showing a good speed test for my iphone-internet connection. I just get the message when I'm trying to view the iphone-router connection.
The Starlink app is very glitchy…I’ve rebooted all devices to get it to work properly a few times now. The big issue I had one time was it said I was offline but everything was working fine. After a few reboots it came back, I’m sure if I would’ve left it alone it would have came back eventually too.
Hello Julie, It sounds like your phone is not connected to your WIFI!. make sure your using WIFI on your phone by looking at the top right corner…
Does anyone know why, when I run a speed test from my iphone, I get the message "Connect to your Starlink WiFi to run this test"? I only get it for the router-internet portion of the speed test. The iphone-Internet portion runs fine.