Update: I finally received a reply to my ticket from Starlink support, a week after initial submission. I had already deduced that the app threw me a curve and there really wasn’t anywhere on my roof or my property that was going to work - too many trees / obstructions. I subsequently mentioned that I have a cottage neighbour (on another lake, actually) that is interested in taking over my system/account and with only another week before my next billing cycle kicks in, asked how can we proceed with a transfer. After reminding them of my question they quickly replied with the process: - provide them with the new email and service address (and it cannot be associated with an [existing] Starlink account.) - the new owner will need the existing account number. - Starlink has no involvement in the selling of the hardware (dish, etc) Coincidentally, Bell Canada is now (finally) offering a wireless service that will work at our location - the tech came today and confirmed this, but because of the local power outage due to the crazy storm that rampaged thru the region, we will have to wait a couple weeks or so do installation. No complaints though, as many others are experiencing serious challenges compared to our minor inconvenience. Friends have had to move in with us temporarily, along with the contents of their freezer. They lost power, their garage, and their vehicle to a fallen tree! Be thankful for what you have and what you can share! 😊

@Matthew Fitzner Hi Matthew, I have updated our location on the map tool - the address was correct, but all maps tend to have a discrepancy between our actual location and where they put us on the map - right road, but about 1/2 mile away! Since then, I’ve also tried the guided location tool again and now it says the original spot on the roof is “a great location”… it’s only about 10’ from the other 2 spots on the roof that I tried, but as long as it’s happy! Now just waiting again.. Thanks very much for the help so far. A